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The cost of utilities can represent a significant financial burden for many low-income people, particularly individuals with a significant illness or disability. For people who are chronically ill, electricity can be crucial to refrigerate medicines and power medical devices such as nebulizers, oxygen concentrators, and dialysis machines. Other serious illnesses that may be impacted by utilities shut-off include mental health conditions and chronic illnesses such as diabetes or asthma. Utilities companies cannot terminate the service of individuals who are seriously ill (as defined by a physician) and who cannot afford to pay bills because of financial hardship.

This form can be filled out to advocate with National Grid for a patient with a serious illness or disability who is at risk of having their utilities shut off. Special accommodations can be put in place to ensure that service is not terminated for a set period of time.


  1. National Grid Medical Disability Protection Form

Next steps

This form should be completed and sent to National Grid (address on form).